Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

Text "WATER" to 1-844-716-3292 or visit to enroll in our new notification system: ECWA Alerts!

Subscribers will receive updates sent to their cell phone (message/data rates may apply), landline or email address to keep informed of relevant water main breaks, or vital issues in their area.

Erie County Water Authority Approves Revised Rate Structure
November 17, 2016

The Erie County Water Authority's (ECWA) Board of Commissioners has approved a revised rate structure for their customers set to go into effect Jan. 1, 2017. As a result, the vast majority of the agency's customers will see no change in their water costs - and some will achieve savings.

ECWA Works to Protect Customers
November 8, 2016

By closely following rigorous testing programs that meet or exceed all federal and state safety requirements, the Erie County Water Authority (ECWA) assures its customers consume some of the safest tap water in the region. Claims to the contrary are simply not true, and here's why.

About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Hydrant Servicing Information

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

Pay your Bill Online

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)





Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

           New Vendor Application


Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2015 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)

* Notice of Freedom of Information Law Policy.


Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900


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* Starting in January 2016, the Erie County Water Authority will be advertising formal contracts on the New York State Contract Reporter website.

Bid / RFP Opportunities
Available Project Bid Date

Click here for Bid / RFP Results
Please direct any questions or comments to: or call Customer Service at: 716-849-8444
295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467