Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

ECWA Lifts Voluntary Water Restrictions

AUGUST 14, 2017

(Sturgeon Point, NY) - Today at 9:30 a.m., the Erie County Water Authority (ECWA) lifted the temporary water restrictions in the Southtowns they put in place while repairing a major water main break at their Sturgeon Point treatment plant.

The Authority wants to thank their customers for voluntarily limiting their water use during this project - the most difficult repair in the 68-year history of the ECWA.

Because of a series of unique complications, the ECWA brought in outside experts to accomplish a sturdy but temporary repair through a remarkable process. A specialist from Hydra Tech Inc. out of Cincinnati, Ohio and two Authority staff entered the 42-inch pipe from inside the treatment plant, crawling about 40 feet in to the site of the break. Providing adequate oxygen and light was a primary challenge. Deep in the pipe and almost 20 feet down, the men repaired the leak - a hole about the size of a baseball - from the inside, laying on their backs in six inches of water with groundwater flowing back into the pipe onto them through the hole.

While this is a temporary fix, it will hold much longer than it will take for ECWA to permanently repair the leak from outside the pipe.

While there is still some way to go to complete this repair, the Authority is now confident this will soon come to an end. We have never been more proud the talent, training, experience, courage, and devotion of the hardworking men and women of the ECWA.

Text "WATER" to 1-844-716-3292 or visit to enroll in our new notification system: ECWA Alerts!

May 26, 2017

The Erie County Water Authority (ECWA) has recently become aware of occurrences involving individuals posing as ECWA water meter workers in the Town of Amherst. For this reason, customers are encouraged to learn how to properly identify ECWA employees before granting access to their home or business. read more...

May 18, 2017

The Erie County Water Authority (ECWA) is pleased to announce the release of its 2016 Annual Water Quality Report (AWQR). This report fulfills the United States Environmental Protection Agency's (EPA) requirement for public water suppliers to annually prepare and deliver a consumer confidence report. read more...

About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Hydrant Servicing Information

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

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08-14-17 ECWA Lifts Voluntary Water Restrictions.

08-10-17 Erie County Water Authority Extends Temporary Water Restrictions Until August 17.

08-08-17 Erie County Water Authority Extends Temporary Water Restrictions.


Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

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Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2016 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)

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Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900


* Starting in January 2016, the Erie County Water Authority will be advertising formal contracts on the New York State Contract Reporter website.

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