The Erie County Water Authority provides water under three different service management contracts
We sell bulk volumes of safe, clean water to individual municipalities. Each municipality is then responsible for its own water system operations, including customer service, system maintenance and capital improvements.
We supply and deliver quality, treated water to contracted municipalities. The ECWA is responsible for customer service, billing, meter reading and maintenance, while the municipalities are responsible for any and all capital improvements.
Our direct service customers are comprised of individual municipalities that are completely excluded from the water business. ECWA owns and operates the system and is responsible for all customer service, billing, maintenance and capital improvements.