While you are always welcome to call ECWA Customer Service at (716) 849-8444 during regular business hours (Monday-Friday, 8:00 am to 5:00 pm), you might find the answers to some of your questions right here.

I just received my first bill - what do these fees mean?

There are two fees that may appear on your bill, including:

  • account origination fee - this is a onetime charge to cover the expenses of creating your account. 
  • infrastructure investment charge - this is a quarterly charge used to help fund ECWA’s annual system wide infrastructure investment program, which averages $17 million a year.

What does "calculated bill" mean on my statement?

From time to time, our customers give ECWA early readings or we obtain readings prior to billing deadlines. This portion of your bill will reflect that the meter reading was calculated based on projected water usage up to your billing date.

What if I can’t pay my water bill in full?

Payment arrangements can be made when an account has not yet been shut off. Be sure to contact one of our friendly, qualified customer service representatives to make payment arrangements. Any remaining balance will be assessed a 10% late charge.

I’m moving – what do I need to do?

Please call us at least 10 days before moving in and out of each property to assure prompt service.

How do I contact ECWA?

  • Customer Service/Emergencies: (716) 849-8444 (Mon-Fri, 8:00 am - 5:00 pm)
  • Emergencies (after hours) (716) 684-0900
  • Meter Reading: (716) 849-8426 (24 hours)
  • Main Office (716) 849-8484 (Mon-Fri, 8:00 am - 5:00 pm)
  • Or by email questionscomments@ecwa.org