Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

SECOND CASE OF INDIVIDUALS IMPERSONATING ECWA EMPLOYEES REPORTED IN TOWN OF ORCHARD PARK

FEBRUARY 16, 2018

BUFFALO, NY - The Erie County Water Authority (ECWA) has been made aware of another incident in the Town of Orchard Park involving two individuals entering a home while impersonating ECWA meter service workers. Nothing was reported stolen as a result of the encounter.

This marks the second occurrence reported in Orchard Park in two weeks. For this reason, ECWA continues to urge customers to be cautious of individuals impersonating ECWA employees. In addition, ECWA would like to encourage all people in the Western New York area to learn how to properly identify ECWA employees before allowing them access to their home or business.

All ECWA meter service workers travel in white vehicles with a blue ECWA decal on both sides, wear a blue uniform with an ECWA emblem, and carry a photo identification badge. read more...



Text "WATER" to 1-844-716-3292 or visit alerts.ecwa.org to enroll in our new notification system: ECWA Alerts!





About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)


Hydrant Servicing Information

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

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News

02-16-18 SECOND CASE OF INDIVIDUALS IMPERSONATING ECWA EMPLOYEES REPORTED IN TOWN OF ORCHARD PARK.

02-02-18 INDIVIDUALS POSING AS ECWA METER SERVICE WORKERS REPORTED IN TOWN OF ORCHARD PARK.

01-31-18 ECWA CAUTIONS CUSTOMERS OF INDIVIDUALS POSING AS METER SERVICE WORKERS IN TOWN OF AURORA.

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Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

           New Vendor Application

Learning

Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2016 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)


* Notice of Freedom of Information Law Policy.

Contact

Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900

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* Starting in January 2016, the Erie County Water Authority will be advertising formal contracts on the New York State Contract Reporter website.

Bid / RFP Opportunities

Available Project Bid Date

1/8/18

201700091

2/20/18 11:00 AM

Contract No: CH-009 Water System Improvements Town of Cheektowaga, City of Lackawanna, Village of Blasdell, Town of Hamburg and Town of West Seneca
Contact: CHA Companies Inc. mjarmuz@chacompanies.com



Click here for Bid / RFP Results


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Email Address:
Please direct any questions or comments to: questionscomments@ecwa.org or call Customer Service at: 716-849-8444
295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467