Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)


Hydrant Servicing Information

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)

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05-26-17 ECWA ADVISES CUSTOMERS OF INDIVIDUALS IMPERSONATING WATER METER WORKERS IN TOWN OF AMHERST.

05-18-17 ECWA RELEASES 2016 ANNUAL WATER QUALITY REPORT.

05-03-17 ECWA BEGINS ANNUAL WATER MAIN FLUSHING PROGRAM.

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ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

           New Vendor Application

Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

View the 2016 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)


* Notice of Freedom of Information Law Policy.

Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900