Erie County
Water Authority
Providing Water You Can Trust

      Emergencies (After 5pm): 716-684-0900 Customer Service/Emergencies (M-F 8 am - 5 pm): 716-849-8444

Text "WATER" to 1-844-716-3292 or visit to enroll in our new notification system: ECWA Alerts!

About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Hydrant Servicing Information

Customer Service

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

Pay your Bill Online

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)



12-15-17 ECWA Begins Pipe Replacement Project in Town of Clarence.

11-17-17 ECWA Board of Commissioners Approve Increased Spending Budget.


Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

           New Vendor Application


Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

View the 2016 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)

* Notice of Freedom of Information Law Policy.


Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900


* Starting in January 2016, the Erie County Water Authority will be advertising formal contracts on the New York State Contract Reporter website.

Bid / RFP Opportunities

Available Project Bid Date



1/30/18 11:00 AM

Contract No: EA-011 Water System Improvements City of Tonawanda and Town of Amherst, New York
Contact: Daniel Ziemianski 716-631-1241



2/6/18 11:00 AM

Contract No: CH-009 Water System Improvements Town of Cheektowaga, City of Lackawanna, Village of Blasdell, Town of Hamburg and Town of West Seneca
Contact: CHA Companies Inc.



1/23/18 11:00 AM

Contract No: NC-36 Water System Improvements Town of Cheektowaga and Town of Clarence
Contact: Nussbaumer & Clarke, Inc.



1/16/18 11:00 AM

Contract No: WSA-12 Water System Improvements Town of Cheektowaga and Amherst, New York
Contact: Wm. Schutt & Associates 716-683-5961



12/12/17 11:00 AM

Contract No: W-26A - Storage Tank Refurbishing - Ground
Contact: Clayton Johnson Wendel WD Archetecture 716-688-0766

Click here for Bid / RFP Results

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Email Address:
Please direct any questions or comments to: or call Customer Service at: 716-849-8444
295 Main St. • Room 350 • Buffalo, NY 14203-2494 • 716-849-8444 • Fax 716-849-8467