Hear ECWA Chairman Earl Jann on WBEN address the steps being taken to improve communication with customers, and how to enroll in our new alert system

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)


Hydrant Servicing Information

Excellent customer service is a top priority at ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent and timely manner to achieve overall customer satisfaction. Based on the opinions of ECWA customers, we are proud of our performance and will continue to implement additional improvements to further enhance our customers' experience. (more...)

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)

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09-20-16 ECWA Introduces New Customer Alert System

07-28-16 ECWA and Village of Alden Enter Into Supplemental Water Supply Agreement

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ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

           New Vendor Application

Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

View the 2015 Water Quality Report, financial reports, annual reports, policies and procedures, board meeting minutes, and (more...)


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Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900