At the Erie County Water Authority, we welcome questions and comments from our water customers. We have designed this website with our customers and the public in mind, so they have quick and easy access to information about water quality, services, billing and the operations of ECWA. If the information you need is not on this website, please contact one of our well-trained Customer Service Representatives who aim to provide professional, courteous service in a timely manner to achieve consistent overall customer satisfaction.
We take pride in hearing our customers are satisfied, yet we continually work to implement additional improvements in our efforts to enhance our customers’ experience.
With ECWA Online, you can enjoy convenient access to your account 24 hours a day, seven days a week: