Erie County
Water Authority

                                        295 Main St. * Room 350 * Buffalo, NY 14203-2494 * 716-849-8444 * Fax 716-849-8467

The images below are ways to identify an ECWA meter service worker before allowing them entry into your home or business. Should you have any questions or concerns, immediately call ECWA Customer Service at 849-8484 Monday through Friday 8:00a.m. - 5:00p.m., or ECWA's Emergency Dispatch at 685-8235 after 5:00p.m. and on weekends to confirm if an ECWA employee should be at your premises.

If you are not shown proper identification, shut your door and immediately call 911.




INSIST ON IDENTIFICATION
About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Customer Service

High quality customer service is our number one priority at the ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent effort to achieve overall customer satisfaction. (more...)

Pay your Bill Online

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by Paymentus for Debit/Credit card payments.)

(more...)

News Room

Duke Road water main replacement and reconstruction project

Williamsville Consolidates Water System with ECWA

ECWA To Begin Annual Main Flushing Program in the towns of Clarence, Evans, West Seneca, and Lancaster

(more...)

Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

Learning Center

Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

* Staff Listing reported on the NYS Public Authorities Reporting Information System (PARIS)

* Notice of Freedom of Information Law Policy.

View current and past annual reports, policies and procedures, ANNUAL WATER QUALITY REPORTS , board meeting minutes, and more...

Contact Us

Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900

(more...)