Erie County
Water Authority

                                        295 Main St. * Room 350 * Buffalo, NY 14203-2494 * 716-849-8444 * Fax 716-849-8467


ECWA IS CLOSED TODAY THURSDAY NOVEMBER 20TH FOR ALL NON-ESSENTIAL EMPLOYEES. THIS WILL INCLUDE THE CUSTOMER SERVICE OFFICE. IF YOU HAVE A EMERGENCY PLEASE CALL 716-684-0900. THANK YOU.
SPECIAL STORM ANNOUNCEMENT The Erie County Water Authority Customer Service and Meter Shop Departments will not be providing regular service for the remainder of the week due to current storm conditions.
Normal hours and service will resume Monday November 24th.
All meter service appointments are cancelled through November 22nd and will resume on Monday November 24th. If you had an appointment scheduled for November 18th through November 22nd, you will be contacted to reschedule the appointment.
If you are calling to report a water main break dial 684-0900.

INSIST ON IDENTIFICATION
About ECWA

Created in 1949 under the jurisdiction of the Public Authorities Law of the State of New York the Erie County Water Authority is an independent, public benefit corporation. (more...)

Customer Service

High quality customer service is our number one priority at the ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent effort to achieve overall customer satisfaction. (more...)

Pay your Bill Online

Pay your bill easily and conveniently, Sign up for automatic payments and never miss a payment. (A convenience fee will be charged by JPMorgan Chase.)

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News Room

Duke Road water main replacement and reconstruction project

Williamsville Consolidates Water System with ECWA

ECWA To Begin Annual Main Flushing Program in the towns of Clarence, Evans, West Seneca, and Lancaster

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Doing Business

ECWA purchases goods and services according to its enabling legislation and charter granted by the State of New York. It maintains an open vendor policy and welcomes any and all potential bidders. (more...)

Learning Center

Except for the air we breathe, water is the single most important element in our lives. That is why the ECWA is committed to educating its customers and the general public about water. (more...)

Public Information

* View Current Annual Water Quality Report

View current and past annual reports, policies and procedures, ANNUAL WATER QUALITY REPORTS , board meeting minutes, and more...

Contact Us

Customer Service

Phone: 716-849-8444
Hours: M - F 8:00 am - 5:00 pm

Emergencies (After 5pm)

Phone: 716-684-0900

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