The Erie County Water Authority provides water under three different service management contracts:
We sell bulk volumes of safe, clean water to an individual municipality. The municipality is then responsible for their own water system operations, including customer service, system maintenance, as well as any capital improvements.
We supply and deliver quality, treated water to contracted municipalities. The ECWA is responsible for customer service, billing, meter reading and maintenance, while the municipality is responsible for any and all capital improvements.
Our direct service customers are comprised of individual municipalities that are completely excluded from the water business. ECWA owns and operates the system and is responsible for all customer service, billing, maintenance and capital improvements.
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