Erie County
Water Authority

                                        295 Main St. * Room 350 * Buffalo, NY 14203-2494 * 716-849-8444 * Fax 716-849-8467

Customer Service

High quality customer service is our number one priority at the ECWA. Our well-trained Customer Service Representatives provide professional, courteous service in a consistent effort to achieve overall customer satisfaction.

New Customer Welcome Letter

ECWA Tariff / Rates

ECWA Online - Sign up for ECWA Online Now.

  • Pay your bill easily and conveniently online.
  • Sign up for automatic payments.
  • Submit you meter reading online.
  • Sign up for paperless billing. We email you when your bill is ready.
  • View your current and previous bills.


Customer Service Bill Payment Meter Readings
Frequently Asked Questions New Construction / Permits