Water issues have ascended to the forefront of the regional agenda in Western New York; a reminder of the significant contributions safe, clean water makes on our everyday lives. Never has this fact been more evident than since the tragic events of September 11, and the threats to the nation's public water systems that followed.

For 48 years, the Erie County Water Authority has enhanced the quality of life throughout Western New York by supplying customers an abundant supply of high-quality, affordable drinking water.

Under the direction of the current Board of Commissioners and senior management team, the Authority has evolved into an efficiently run business enterprise. This evolution has greatly benefited our customers, and is the result of the hard work and dedication of every single Authority employee.

Our employees have made the Authority one of the top water utilities in the country. This industry leadership assures that our customers receive professional, cost-effective service everyday, 365 days a year.

As the water industry becomes more regulated and competitive, the Authority is focused on the future and is well positioned to meet the challenges that lie ahead.

Thank you for your continued support, and I look forward to serving our customers for another year as Chairman of the Board of Commissioners.

Sincerely,

Mark G. Patton
Chairman